{"id":7916,"date":"2022-11-15T10:59:27","date_gmt":"2022-11-15T15:59:27","guid":{"rendered":"https:\/\/www.fsa.ulaval.ca\/?page_id=7916"},"modified":"2026-05-04T06:57:52","modified_gmt":"2026-05-04T10:57:52","slug":"techno","status":"publish","type":"page","link":"https:\/\/www.fsa.ulaval.ca\/en\/faculty\/services\/techno\/","title":{"rendered":"Techno"},"content":{"rendered":"\n<div class=\"wp-block-columns baseul-reverse baseul-page-top is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column baseul-page-top-image-holder is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:42%\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2443\" src=\"https:\/\/www.fsa.ulaval.ca\/wp-content\/uploads\/2024\/05\/0E9A0406_mod-scaled.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.fsa.ulaval.ca\/wp-content\/uploads\/2024\/05\/0E9A0406_mod-scaled.jpg 2560w, https:\/\/www.fsa.ulaval.ca\/wp-content\/uploads\/2024\/05\/0E9A0406_mod-300x286.jpg 300w, https:\/\/www.fsa.ulaval.ca\/wp-content\/uploads\/2024\/05\/0E9A0406_mod-1024x977.jpg 1024w, https:\/\/www.fsa.ulaval.ca\/wp-content\/uploads\/2024\/05\/0E9A0406_mod-768x733.jpg 768w, https:\/\/www.fsa.ulaval.ca\/wp-content\/uploads\/2024\/05\/0E9A0406_mod-1536x1466.jpg 1536w, https:\/\/www.fsa.ulaval.ca\/wp-content\/uploads\/2024\/05\/0E9A0406_mod-2048x1954.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:58%\">\n<h4 class=\"wp-block-heading is-style-fake-h4\" id=\"h-it-support-for-the-fsa-ulaval-student-community\"><mark style=\"background-color:#000000\" class=\"has-inline-color has-white-color\">IT support for the FSA ULaval student community<\/mark><\/h4>\n\n\n\n<h1 class=\"wp-block-heading is-style-default\" id=\"h-apti-help-desk\">APTI <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-white-color\">Help Desk<\/mark><\/h1>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-group alignfull has-lightgrey-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading add-squiggle\" id=\"h-technological-services-for-fsa-ulaval-students\">Technological Services <br><mark style=\"background-color:#FFCC00\" class=\"has-inline-color\">for FSA ULaval Students<\/mark><\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-baseul-block-tuiles-container baseul-tuilerie-yellow\"><ul class=\"baseul-tuilerie-content\">\n<li class=\"wp-block-baseul-block-tuile-lottie-icon\"><a href=\"https:\/\/www.fsa.ulaval.ca\/en\/faculty\/services\/techno\/how-tos-tips\/\" class=\"baseul-tuile-content\"><h3>How-Tos &amp; Tips<\/h3><p>Printing, tutorials, procedures&#8230;<\/p>\n<div style=\"background-color:transparent\" class=\"wp-block-gb-lottiefiles\"><lottie-player id=\"iguyrwvs\" interactivitytype=\"hold\" interactivitymode=\"cursor\" totalframes=\"180\" visibilitystart=\"0\" visibilityend=\"1\" framesstart=\"0\" framesend=\"180\" rest=\"{&quot;autoplay&quot;:false,&quot;loop&quot;:false,&quot;controls&quot;:null}\" mode=\"normal\" src=\"https:\/\/www.fsa.ulaval.ca\/wp-content\/uploads\/2022\/10\/Lottie_18_Zone-conseil.json\" speed=\"1\" background=\"transparent\" class=\"lottie-player\" style=\"width:225px;height:px\"><\/lottie-player><\/div>\n<\/a><\/li>\n\n\n\n<li class=\"wp-block-baseul-block-tuile-lottie-icon\"><a href=\"https:\/\/www.fsa.ulaval.ca\/en\/faculty\/services\/techno\/work-spaces\/\" class=\"baseul-tuile-content\"><h3>Work Spaces<\/h3><p>Types of rooms available<\/p>\n<div style=\"background-color:transparent\" class=\"wp-block-gb-lottiefiles\"><lottie-player id=\"mznwlxkl\" interactivitytype=\"hold\" interactivitymode=\"cursor\" totalframes=\"180\" visibilitystart=\"0\" visibilityend=\"1\" framesstart=\"0\" framesend=\"180\" rest=\"{&quot;autoplay&quot;:false,&quot;loop&quot;:false,&quot;controls&quot;:null}\" mode=\"normal\" src=\"https:\/\/www.fsa.ulaval.ca\/wp-content\/uploads\/2025\/07\/19-espacetravail-vert.json\" speed=\"1\" background=\"transparent\" class=\"lottie-player\" style=\"width:225px;height:px\"><\/lottie-player><\/div>\n<\/a><\/li>\n\n\n\n<li class=\"wp-block-baseul-block-tuile-lottie-icon\"><a href=\"https:\/\/www.fsa.ulaval.ca\/en\/faculty\/services\/techno\/software\/\" class=\"baseul-tuile-content\"><h3>Software<\/h3><p>Free or at preferential rates<\/p>\n<div style=\"background-color:transparent\" class=\"wp-block-gb-lottiefiles\"><lottie-player id=\"nqziedsh\" interactivitytype=\"hold\" interactivitymode=\"cursor\" totalframes=\"180\" visibilitystart=\"0\" visibilityend=\"1\" framesstart=\"0\" framesend=\"180\" rest=\"{&quot;autoplay&quot;:false,&quot;loop&quot;:false,&quot;controls&quot;:null}\" mode=\"normal\" src=\"https:\/\/www.fsa.ulaval.ca\/wp-content\/uploads\/2025\/07\/20-logiciel-interfaces-vert.json\" speed=\"1\" background=\"transparent\" class=\"lottie-player\" style=\"width:225px;height:px\"><\/lottie-player><\/div>\n<\/a><\/li>\n\n\n\n<li class=\"wp-block-baseul-block-tuile-lottie-icon\"><a href=\"https:\/\/www.fsa.ulaval.ca\/en\/faculty\/services\/techno\/equipment-loans\/\" class=\"baseul-tuile-content\"><h3>Equipment Loans<\/h3><p>Cameras, microphones, etc.<\/p>\n<div style=\"background-color:transparent\" class=\"wp-block-gb-lottiefiles\"><lottie-player id=\"vyiklkym\" interactivitytype=\"hold\" interactivitymode=\"cursor\" totalframes=\"180\" visibilitystart=\"0\" visibilityend=\"1\" framesstart=\"0\" framesend=\"180\" rest=\"{&quot;autoplay&quot;:false,&quot;loop&quot;:false,&quot;controls&quot;:null}\" mode=\"normal\" src=\"https:\/\/www.fsa.ulaval.ca\/wp-content\/uploads\/2022\/10\/Lottie_21_pret-materiel.json\" speed=\"1\" background=\"transparent\" class=\"lottie-player\" style=\"width:225px;height:px\"><\/lottie-player><\/div>\n<\/a><\/li>\n<\/ul><\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-button-small-arrow\"><a class=\"wp-block-button__link has-white-background-color has-background wp-element-button\" href=\"mailto:fsa-aide@ulaval.ca\">Are you a staff member? Request assistance by email<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading is-style-fake-h2\" id=\"h-contact-the-tech-pros\">Contact the<br><mark style=\"background-color:#000000\" class=\"has-inline-color has-white-color\">tech pros!<\/mark><\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>APTI Help Desk &#8211; Comptoir d&#8217;aide APTI (CAA)<\/strong><br>418 656-6258<br> 1 844-656-6258 (Canada and United-States toll-free)<br>Palasis-Prince pavilion, Office 2215<\/p>\n\n\n\n<p><a href=\"mailto:caa@fsa.ulaval.ca\">caa@fsa.ulaval.ca<\/a><br><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Business Hours<\/strong><\/p>\n\n\n\n<p><strong>May<\/strong> <strong>4 to July 19, 2026<\/strong><\/p>\n\n\n\n<p>Monday to Thursday | 8:15 a.m. to 7:00 p.m.<br>Friday | 8:15 a.m. to 4:00 p.m.<br>Saturday and Sunday\u00a0| Closed<\/p>\n\n\n\n<p><strong>July<\/strong> <strong>20 to 30 August, 2026<\/strong><\/p>\n\n\n\n<p>Monday to Friday| 8:15 a.m. to 4:00 p.m.<br>Saturday and Sunday\u00a0| Closed<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-button-small-arrow\"><a class=\"wp-block-button__link has-yellow-background-color has-background wp-element-button\" href=\"#job\">Student Jobs (infos in French only)<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<dialog class=\"wp-block-baseul-block-dialog\" id=\"modal\" aria-labelledby=\"dialog_modal_label\"><button type=\"button\" class=\"close-dialog-btn corner-close\"><span class=\"screen-reader-text\">Close Window<\/span><\/button><h2 class=\"is-style-fake-h3\" id=\"dialog_modal_label\">Horaire normal<\/h2>\n<p><strong>Monday to&nbsp;<strong>Thursday&nbsp;<\/strong>|&nbsp;<\/strong>8:15 a.m. to 9:30 p.m.<br><strong>Friday&nbsp;<\/strong>| 8:15 a.m. to 7:00 p.m.<br><strong>Saturday<\/strong>&nbsp;| 9:00 a.m. to 4:00 p.m.<br><strong>Sunday<\/strong>&nbsp;| Closed<\/p>\n<button type=\"button\" class=\"close-dialog-btn bottom-close\">Close Window<\/button><\/dialog>\n<\/div>\n\n\n\n<dialog class=\"wp-block-baseul-block-dialog\" id=\"job\" aria-labelledby=\"dialog_job_label\"><button type=\"button\" class=\"close-dialog-btn corner-close\"><span class=\"screen-reader-text\">Close Window<\/span><\/button><h2 class=\"is-style-fake-h3\" id=\"dialog_job_label\">Deviens assistante ou assistant au Comptoir d&#8217;aide APTI de la Facult\u00e9!<\/h2>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"h-description\">Description<\/h4>\n\n\n\n<p>Le Comptoir d\u2019aide APTI (CAA) offre une gamme compl\u00e8te de services en lien avec l&#8217;utilisation des technologies \u00e0 la Facult\u00e9 des sciences de l&#8217;administration. Le CAA est \u00e0 la recherche d&#8217;assistantes et d&#8217;assistants pour compl\u00e9ter son \u00e9quipe.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-vertical is-layout-flex wp-container-core-buttons-is-layout-8cf370e7 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-button-small-arrow\"><a class=\"wp-block-button__link has-white-background-color has-background wp-element-button\">Consulte l&#8217;offre compl\u00e8te<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\">Pose ta candidature<\/a><\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-taches\">T\u00e2ches<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fournir une aide de base \u00e0 l&#8217;utilisation d&#8217;applications informatiques, dont les plus g\u00e9n\u00e9ralement utilis\u00e9es (Office, Capsule, Exchange, monPortail, etc.)<\/li>\n\n\n\n<li>Effectuer le pr\u00eat de mat\u00e9riel audiovisuel et informatique aupr\u00e8s de la client\u00e8le<\/li>\n\n\n\n<li>R\u00e9pondre aux \u00e9tudiants au comptoir lorsque le probl\u00e8me est simple et document\u00e9<\/li>\n\n\n\n<li>Fournir une aide de base dans les salles de classe avec les outils de pr\u00e9sentation<\/li>\n\n\n\n<li>Fournir une aide \u00e0 la pr\u00e9paration du mat\u00e9riel de pr\u00eat pour les activit\u00e9s des associations \u00e9tudiantes<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-profil-recherche\">Profil recherch\u00e9<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L\u2019\u00e9tudiant doit \u00eatre inscrit \u00e0 temps complet (12 cr\u00e9dits min.) pour la session en cours.<\/li>\n\n\n\n<li>Ma\u00eetrise des environnements PC et Mac<\/li>\n\n\n\n<li>Bonne connaissance des applications informatiques, dont Office, Capsule, Exchange, monPortail, etc.<\/li>\n\n\n\n<li>Aptitude et exp\u00e9rience en service \u00e0 la client\u00e8le<\/li>\n\n\n\n<li>Aisance avec les technologies de l&#8217;information<\/li>\n\n\n\n<li>Souci du d\u00e9tail et du travail bien accompli<\/li>\n\n\n\n<li>Proactivit\u00e9, autonomie et rigueur<\/li>\n\n\n\n<li>Aptitudes \u00e0 effectuer plusieurs t\u00e2ches \u00e0 la fois<\/li>\n\n\n\n<li>Aptitudes \u00e0 m\u00e9moriser rapidement<\/li>\n\n\n\n<li>Ponctualit\u00e9 et assiduit\u00e9<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"1024\" src=\"https:\/\/www.fsa.ulaval.ca\/wp-content\/uploads\/2022\/11\/apti-fille-techno-1920-1080px-576x1024-1.jpg\" alt=\"\" class=\"wp-image-3322\" style=\"width:311px;height:553px\" srcset=\"https:\/\/www.fsa.ulaval.ca\/wp-content\/uploads\/2022\/11\/apti-fille-techno-1920-1080px-576x1024-1.jpg 576w, https:\/\/www.fsa.ulaval.ca\/wp-content\/uploads\/2022\/11\/apti-fille-techno-1920-1080px-576x1024-1-169x300.jpg 169w\" sizes=\"auto, (max-width: 576px) 100vw, 576px\" \/><\/figure>\n\n\n\n<p><strong>Quelques t\u00e9moignages<\/strong><\/p>\n\n\n\n<p>\u00abJe me trouve vraiment chanceuse d&#8217;avoir trouv\u00e9 un emploi \u00e9tudiant comme \u00e7a! C&#8217;est l&#8217;fun, c&#8217;est bien int\u00e9gr\u00e9 \u00e0 notre horaire de cours et c&#8217;est bien pay\u00e9! Pour moi, c&#8217;est id\u00e9al pendant les \u00e9tudes!\u00bb<br><strong>Marianne R.<\/strong><\/p>\n\n\n\n<p>\u00abL\u2019environnement de travail est vraiment \u00e9panouissant! D\u00e8s le jour 1, on se sent bien entour\u00e9 et guid\u00e9!\u00bb<br><strong>R\u00e9da B.<\/strong><\/p>\n\n\n\n<p>\u00ab\u00c9quipe proactive, flexible et multidisciplinaire. Satisfaction d\u2019aider des \u00e9tudiants et de m\u2019impliquer activement au sein de ma facult\u00e9.\u00bb<br><strong>Jason L.-G.<\/strong><\/p>\n<\/div>\n<\/div>\n<button type=\"button\" class=\"close-dialog-btn bottom-close\">Close Window<\/button><\/dialog>\n","protected":false},"excerpt":{"rendered":"<p>IT support for the FSA ULaval student community APTI Help Desk Technological Services for FSA ULaval Students<\/p>\n","protected":false},"author":9,"featured_media":28480,"parent":7866,"menu_order":78,"comment_status":"closed","ping_status":"closed","template":"page-notitle.php","meta":{"_acf_changed":false,"featured_image_focal_point":[],"footnotes":""},"class_list":["post-7916","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<title>APTI Help Desk - FSA - Universit\u00e9 Laval<\/title>\r\n<meta name=\"description\" content=\"Several technological services are available to the FSA ULaval student community. 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