Midi de la recherche SIO avec Mary Beth Watson-Manheim

À propos de
l'événement

Le Département de systèmes d’information organisationnels vous invite à une présentation de Mary Beth Watson-Manheim, de la University of Illinois Chicago, qui portera sur son article From interactions to relationships: How algorithmic technologies change the quality of workplace connections.

La présentation se déroulera en anglais.

Une boîte à lunch sera offerte gratuitement aux personnes présentes. L’événement sera également webdiffusé en direct. Inscrivez-vous pour obtenir le lien pour le visionner.

Conférencière

Mary Beth Watson-Manheim

Professeure et directrice du Department of Managerial Studies
University of Illinois, Chicago

Résumé

Employee social relationships are increasingly being transformed by the introduction of advanced algorithmic technologies to augment or automate employees’ work tasks. Through a qualitative in-depth case study in the banking industry, we identify two different forms of algorithmic technologies used by employees. In doing so, we uncover how decision-taking technology negatively affects the quantity of social interactions with customers and colleagues, and consequently the quality of social relationships.

However, we also uncover how a second set of algorithmic technologies, used for consultation, reduces the quantity of interaction, but enhances the quality of the social relationship with colleagues and customers.

Based on six different aspects of social relations, we highlight commonalities and differences between algorithmic technologies in their impact on employees’ social relationships and derive relevant theoretical and practical implications.