Midi de la recherche SIO avec Wietske Van Osch

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Le Département de systèmes d’information organisationnels vous invite à une présentation de la professeure Wietske Van Osch sur sa recherche Social Technologies and the Future of Work: Reconceptualizing Enterprise Social Media as Embedded Tools, with Affordances in Tension, and Powered by AI

Une boîte à lunch sera offerte gratuitement aux personnes présentes.

Résumé

Social Technologies and the Future of Work: Reconceptualizing Enterprise Social Media as Embedded Tools, with Affordances in Tension, and Powered by AI

The past decade has shown widespread adoption of enterprise social media (ESM), private, web-based platforms like Yammer, Jive, and Slack intended to boost connection, communication, and collaboration in the workplace. In parallel, ESM scholarship steadily grew, with publications exploding in 2018-19. With an almost overnight shift to fully digital workplaces in the Spring of 2020, the use of social technologies for the workplace proliferated, yet, ESM scholarship dwindled. Our analysis of a decade of past ESM scholarship (2012-2022; 208 papers) reveals three critical flaws in past theorizing about workplace social media tools: a focus on free-standing tools, singular affordances, and front-end, human-human interactions. We argue that re-envisioning these three dimensions by shifting the focus to embedded features, affordance tensions, and back-end powered collaborations between humans and artificial intelligence (AI) can pave the way for new, more productive research avenues to be explored by Information Systems scholars interested in hybrid work and digital collaboration without losing valuable theoretical insights from the past to inform the future of workplace collaboration.