Université Laval
Faculty of Business Administration

Carole
Lalonde

M. Sc., MAP, Ph. D.

Full Professor

Department of Management
FSA ULaval
Pavillon Palasis-Prince
Local 1543

Fields of Interest and Research

  • Change management
  • Public administration
  • Crisis management
  • Survey methodology and analysis

Teaching Areas

  • Change Diagnosis and Management Within Organizations
  • Organizational Crisis and Risk Management
  • Consulting in Organizations
  • Contemporary Outlook on Organizational Crises
  • Multidisciplinary Outlook on Organizational Change
  • Transformation Issues in Professional Organizations
  • Qualitative Research Methodologies

Education

  • Doctorate in Administration (Ph. D.), HEC Montreal
  • Maîtrise en administration publique (Oth), École national d'administration publique
  • Master in sociology (M. Sc.), Université de Montréal
  • Bachelor in sociology (B. Sc.), Université de Montréal

Publications

Articles

  • Gagné, C., Veilleux, S., Armellini, F., Maine, E., Lalonde, C., & Beaudry, C. (2026). Multinational enterprises and strategic foresight: The path to eco-innovation. Technovation, 156, 103603. DOI : 10.1016/j.technovation.2026.103603
  • Gagné, C., Veilleux, S., Armellini, F., Lalonde, C., Maine, E., & Beaudry, C. (2026). Exploring Sustainable Growth: Eco-Innovation Among Small and Medium-Sized Enterprises. Business Strategy and the Environment, 1-18. DOI : 10.1002/bse.71019
  • Buyse, A., & Lalonde, C. (2025). Discourses of management consultants on innovations in public professional bureaucracies. International Journal of Business and Public Administration, 22(1), 97-123. https://www.iabpad.com/discourses-of-management-consultants-on-innovations-in-public-professional-bureaucracies/
  • Lalonde, C., & Dufour, M.-È. (2022). De zéro à héros : la reconnaissance du travail ingrat et l'importance d'une gestion éthique des soins dans les centres d'hébergement et de soins de longue durée. Éthique Publique, 24(1). DOI : 10.4000/ethiquepublique.6799
  • Adler, C., & Lalonde, C. (2020). Identity, agency and institutional work in higher education: A qualitative meta-synthesis. Qualitative Research in Organizations and Management, 15(2), 121-144. DOI : 10.1108/QROM-11-2018-1696
  • Buyse, A., & Lalonde, C. (2019). Profiles of innovative middle managers in pluralistic environment. Review of Business Research, 19(1), 13-28. DOI : 10.18374/RBR-19-1.2
  • Adler, C., & Lalonde, C. (2019). An incomplete trajectory towards post-bureaucracy: The case of Québec universities. International Journal of Business and Public Administration, 16(1), 74-97. http://www.iabpad.com/incomplete-trajectory-towards-post-bureaucracy-case-quebec-universities/
  • Lalonde, C., & Gilbert, M.-H. (2016). Dramaturgical awareness of consultants through the rhetoric and rituals of cooperation. Journal of Organizational Change Management, 29(4), 630-656. DOI : 10.1108/JOCM-11-2015-0205
  • Lalonde, C., & Adler, C. (2015). Information Asymmetry in Process Consultation: An Empirical Research on Leader-Client/Consultant Relationship in Healthcare Organizations. Leadership & Organization Development Journal, 36(2), 177-211. DOI : 10.1108/LODJ-03-2013-0037
  • Lalonde, C. (2014). Revisiting the Claim for Professionalism: The Case of Management Consultants in the Healthcare Sector. Review of Business Research, 14(3), 51-74. http://www.iabe.org/domains/iabeX/Documents/Journals/Abstracts/RBR-14-3_Abstracts.pdf
  • Lalonde, C., & Roux-Dufort, C. (2013). Challenges in Teaching Crisis Management: Connecting Theories, Skills and Reflexivity. Journal of Management Education, 37(1), 21-50. DOI : 10.1177/1052562912456144
  • Lalonde, C., & Boiral, O. (2012). Managing risks through ISO 31000: A critical analysis. Risk Management: An International Journal, 14(4), 272-300. DOI : 10.1057/rm.2012.9
  • Lalonde, C., & Roux-Dufort, C. (2012). Comment prévenir une crise? Leçons tirées d'un cas de plaintes de maltraitance au sein d'un centre d'hébergement de soins de longue durée. Gestion HEC Montréal, 37(2), 72-84.
  • Lalonde, C. (2011). Managing Crises Through Organisational Development: A Conceptual Framework. Disasters: The Journal of Disaster Studies, Policy and Management, 35(2), 443-464. DOI : 10.1111/j.1467-7717.2010.01223.x
  • Lalonde, C. (2010). Organisational Socialisation in a Crisis Context. Disasters: The Journal of Disaster Studies, Policy and Management, 34(2), 360-379. DOI : 10.1111/j.1467-7717.2009.01133.x
  • Lalonde, C., & Roux-Dufort, C. (2010). Crisis Management in Institutional Healthcare Settings: From Punitive to Emancipatory Solutions. Organization Development Journal, 28(1), 19-36.
  • Lalonde, C. (2009). Building Organizational Resilience to Face Crises: Propositions From Organizational Development Practices and Research. International Journal of Business and Public Administration, 6(3), 1-15.
  • Lalonde, C. (2007). The Potential Contribution of Organizational Development to Crisis Management. Journal of Contingencies and Crisis Management, 15(2), 95-104.
  • Lalonde, C. (2007). Crisis Management and Organization Development: Towards the Conception of a Learning Model in Crisis Management. Organization Development Journal, 25(1), 17-26.
  • Lalonde, C. (2007). Primary Healthcare Organizations Facing a Disaster: The Québec Experience. Disaster Prevention and Management, 16(1), 42-55.
  • Lalonde, C. (2007). Understanding Change Through a Multidisciplinary Perspective: Integrating Five Essential Grids. International Journal of Business and Public Administration, 4(1), 39-53.
  • Lalonde, C. (2006). An Exploration of the Process Consultation in Healthcare Organizations. International Journal of Business and Economics Perspectives, 1(1), 126-140.
  • Lalonde, C. (2006). L'intervention de la firme de services conseils Lucie Bédard et Associés au Centre de santé La Rivière. Revue des Cas en Gestion, 4(4), 6.
  • Lalonde, C. (2004). Une perspective multidimensionnelle du changement. Magazine Effectif, 7(5), 18-27.
  • Lalonde, C. (2004). In Search of Archetypes in Crisis Management. Journal of Contingencies and Crisis Management, 12(2), 76-88.

Books

  • Russon, C., & Lalonde, C. (2015). Management du changement. Panorama des approches, techniques et principes utiles. Institut Francophone d'Études Appliquées en Systémique (IFEAS) http://www.ifeas.org/p/nos-publications.html.
  • Russon, C., & Lalonde, C. (2012). Management du changement. Panorama des approches, techniques et principes utiles. Institut Francophone d'Études Appliquées en Systémique (IFEAS).
  • Lalonde, C. (2008). Organiser la réponse à la crise. Étude de neuf types de réponse à la crise, de l’humaniste à l’aventurier. L' Harmattan.

Chapters in Collective Works

  • Lalonde, C. (2019). The Development of Actionable Knowledge in Crisis Management. In Gephart, R. P., Miller, C. C., & Svedberg Helgesson, K. (Eds.). The Routledge Companion to Risk, Crisis and Emergency Management (pp. 431-446). https://www.routledge.com/The-Routledge-Companion-to-Risk-Crisis-and-Emergency-Management/Jr-Miller-Helgesson/p/book/9781138208865.
  • Lalonde, C., & Buyse, A. (2019). Le changement en milieu organisationnel public : gérer par le milieu, source d'innovations émergentes. In Mazouz, B. & Gagnon, S. (Eds.). La gestion du changement en contextes et milieux organisationnels publics (pp. 39-58). Les Presses de l'Université du Québec. https://www.puq.ca/catalogue/livres/gestion-changement-contextes-milieux-organisationnels-publics-3717.html.
  • Lalonde, C., & Roux-Dufort, C. (2015). Learning and Organizational Vulnerability: A Critical Analysis of Control and Punishment in a Québec Health Center. In Schiffino, N., Taskin, L., Donis, C., & Raone, J. (Eds.). Organizing After Crisis: The Challenge of Learning (pp. 159-179). Verlag Peter Lang AG.
  • Lalonde, C., & Jarosova, E. (2014). Post-Merger Impacts Within a Health and Social Services Centre in Quebec. In Borkowski, N., & Deckard, G. (Eds.). Case Studies in Organizational Behavior and Theory for Health Care (pp. 159-170). Jones & Bartlett Learning.
  • Lalonde, C. (2012). A Diagnostic Method for the Study of Disaster Management: A Review of Fundamentals and Practices. In Tiefenbacher, J. P. (Ed). Approaches to Managing Disaster - Assessing Hazards, Emergencies and Disaster Impacts (pp. 133-162). InTech Publisher. http://www.intechopen.com/books/approaches-to-managing-disaster-assessing-hazards-emergencies-and-disaster-impacts.
  • Lalonde, C. (2012). Une perspective multidimensionnelle du changement. In Bareil, C., & Aubé, C. (Eds.). Changement et développement organisationnel : faire évoluer la pratique. Revue Gestion.
  • Lalonde, C. (2011). Changing the Paradigm of Crisis Management: How to Put OD in the Process. In A. Buono, R. Grossmann, H. Lobnig, & K. Mayer (Eds.). The Changing Paradigm of Consulting: Adjusting to the Fast-Paced World (pp. 63-90). IAP-Information Age Publishing, Inc. http://infoagepub.com/products/The-Changing-Paradigm-of-Consulting.
  • Lalonde, C. (2011). Challenging Universal Criteria in Management Consulting: When Practices Meet Prescriptions. In A. Buono, R. Grossmann, H. Lobnig, & K. Mayer (Eds.). The Changing Paradigm of Consulting: Adjusting to the Fast-Paced World (pp. 279-308). IAP-Information Age Publishing, Inc..

Communications in a Conference with Proceedings

  • Lalonde, C. (2025). Being stuck in the transitional phase? Process of managerial innovation in professional public bureaucracies. IABPAD, United States of America.
  • Gagné, C., Veilleux, S., Armellini, F., Maine, E., Lalonde, C., & Beaudry, C. (2024). Sowing the seeds for sustainable growth: Implementing eco-innovation. ISPIM Conference, Osaka, Japan.
  • Gagné, C., Veilleux, S., Lalonde, C., Armellini, F., & Beaudry, C. (2024). Foresight in multinational enterprises: Unveiling the path to eco-innovation. R&D management conference, Stockholm, Sweden.
  • Buyse, A., & Lalonde, C. (2023). La bureaucratie d’hier à aujourd’hui : quelques marqueurs d’évolution ayant mené au discours sur la nécessité de l’innovation managériale. Administrative Sciences Association of Canada (ASAC), division Organizational Studies, Ted Rogers School of Management, Toronto, Canada.
  • Buyse, A., & Lalonde, C. (2023). New practices in professional public bureaucracies through the discourses of management consultants. 83rd annual meeting of Academy Of Management (AOM), division management consulting, Boston, United States of America.
  • Lalonde, C., & Dufour, M.-È. (2022). From Zeroes to Heroes: The recognition of dirty work and the Need for an Ethics of Care in Residential and Long-Term Care Centres. International Academy of Business & Public Administration Disciplines (IABPAD), Dallas, United States of America.
  • Buyse, A., & Lalonde, C. (2022). A qualitative meta-synthesis of routines related to managerial innovations in public professional bureaucracies. International Academy of Business & Public Administration Disciplines (IABPAD), Dallas, United States of America.
  • Lalonde, C. (2020). Every Little Gesture Counts: Narratives on Managerial Innovations in Public Bureaucracies. International Academy of Business and Public Administration.
  • Lalonde, C. (2018). Creating Knowledge Relationally Management Consulting Division, Doctoral Consortium. Academy of management (Management Consulting Divison), Chicago, United States of America.
  • Lalonde, C., Adler, C., & Gilbert, M.-H. (2015). Vers un nouveau professionnalisme? L’exemple des consultants en gestion comme figure d’hybridation professionnelle. Communication présentée aux 14e et 15e Journées sur les Prospectives de Métier, publication dans les actes du congrès, Paris, France.
  • Lalonde, C., & Gilbert, M.-H. (2014). Cooperation as a System of Theatrical Representations During Management Consulting Process. Proceedings of the 74th Annual Meeting of the Academy of Management, Philadelphia, United States of America.
  • Lalonde, C., & Joron, P. (2013). Professionalism as an Unregulated Market: Identity, Work and Integrity in Management Consulting. Proceedings of the 2013 Annual Meeting of the Academy of Management, Orlando, United States of America.
  • Lalonde, C., & Adler, C. (2013). An Exploratory Study on Consultants' Roles in Their Helping Relationship With Managers Experiencing Change in the Healthcare Sector. Proceedings of the 29th EGOS Colloquium, Montréal, Canada.
  • Lalonde, C. (2013). Connecting Guiding Principles and Organization Development Interventions in Crisis Management. Proceedings of the 29th EGOS Colloquium, Montréal, Canada.
  • Lalonde, C., & Roux-Dufort, C. (2012). Teaching Crisis Management: A Challenging Endeavour. Proceedings of The Academy of Management 2012 Annual Meeting (AOM 2012), Boston, United States of America.
  • Lalonde, C., & Boiral, O. (2012). Managing Risks Through ISO 31000: Advices to Leaders and Management Consultants in its Implementation. Proceedings of The Academy of Management 2012 Annual Meeting (AOM 2012), Boston, United States of America.
  • Lalonde, C., & Buchanan, D. (2012). Managing Extreme Change. Proceedings of The Academy of Management 2012 Annual Meeting (AOM 2012), Boston, United States of America.
  • Lalonde, C. (2011). Organization Development Practices as Enablers of Connections of Face Crises. Proceedings of the Canadian Risk and Hazards Network (CRHNet), Ottawa, Canada.
  • Lalonde, C. (2011). La gestion du changement. Actes de la Collaboration Internationale des Praticiens et Intervenants Qualité en Santé (CIPIQS), Namur, Belgium.
  • Lalonde, C., & Adler, C. (2011). Management Consulting in Healthcare Sector: A Variable-Geometry Practice. Proceedings of the International Conference on Management Consulting, Amsterdam, Netherlands (The).
  • Lalonde, C., & Adler, C. (2011). Learning From Critical Incidents in Management Consulting. Proceedings of the International Academy of Business and Public Administration Disciplines, Orlando, United States of America.
  • Lalonde, C. (2010). Case Studies in the Classroom: Revisiting the Notion of Success in Management Consulting. Proceedings of the International Conference on Teaching and Learning - International Association for Scientific Knowledge, Seville, Spain.
  • Lalonde, C. (2010). The Process Consultation Revisited. A Study of Consulting in Healthcare Organizations. Proceedings of the Global Business Management - International Association for Scientific Knowledge, Oviedo, Spain.
  • Lalonde, C., & Cappelletti, L. (2010). Benevolent Approaches in Management Consulting [CD]. Proceedings of the Professional Development Workshop - Academy of Management, Montréal, Canada.
  • Lalonde, C., Piderit, S., & Powley, E. (2010). Courage and Healing, Disruption and Disconnection: Exploring Enablers of Connection in Organizations [CD]. Proceedings of the Symposium of the Academy of Management - Academy of Management, Montréal, Canada.
  • Lalonde, C., & Buchanan, D. (2010). Managing Change in the Aftermath of Extreme Events [CD]. Proceedings of the Professional Development Workshop - Academy of Management, Montréal, Canada.
  • Lalonde, C. (2009). Managing Extreme Events. Proceedings of the Professional Development Workshop - Academy of Management, Chicago, United States of America.
  • Buchanan, D., & Lalonde, C. (2009). Managing Change in the Aftermath of Extreme Events [CD]. Proceedings of the Professional Development Workshop - Academy of Management, Chicago, Illinois, United States of America.
  • Lalonde, C. (2009). Changing the Paradigm of Crisis Management: How to Put OD in the Process. Proceedings of the International Conference on Management Consulting, Vienna, Austria.
  • Lalonde, C. (2009). Challenging Universal Success Criteria in Management Consulting: When Practices Meet Prescriptions. Proceedings of the International Conference on Management Consulting, Vienna, Austria.
  • Lalonde, C. (2009). Building Organizational Resilience to Face Crises: Propositions From OD Practices and Research. Proceedings of the International Academy of Business and Public Administration Disciplines, Dallas, United States of America.
  • Lalonde, C. (2008). Consulting in Healthcare Organizations: Expert, Doctor or Facilitator?. Proceedings of the Academy of Management Conference, Anaheim, United States of America.
  • Lalonde, C. (2008). Content, Context and Social Aspects of Socialization During a Crisis. Proceedings of the Organization Learning and Knowledge Conference, Copenhagen, Denmark.
  • Lalonde, C. (2008). Organizational Socialization and Crisis Context. Proceedings of the Internatonal Academy of Business and Public Administration Disciplines, Orlando, United States of America.
  • Lalonde, C. (2007). Socialisation organisationnelle et contexte de crise. Actes du Congrès CREPA - Université Paris Dauphine, Paris, France.
  • Lalonde, C. (2007). Crisis Management and Organizational Development: Towards the Conception of a Learning Model in Crisis Management. Proceedings of the Organization Learning and Knowledge Conference - Ivey School of Business, London, Canada.
  • Lalonde, C. (2007). Consulting in Crisis Management: How to Build Organizational Resilience?. Proceedings of the International Management Consulting Conference, Copenhagen, Denmark.
  • Lalonde, C. (2007). Five Essential Grids for Managing Organizational Change. Proceedings of the International Academy of Business and Public Administration Disciplines, Orlando, United States of America.
  • Lalonde, C. (2006). Le conseiller en management : une ressource stratégique pour l’organisation? Quelques cas issus du domaine sociosanitaire. Actes de l'Association internationale de management stratégique - Université de Savoie, Annecy-le-Vieux, France.
  • Lalonde, C. (2006). An Exploration of the Process Consultation in Healthcare Organizations. Proceedings of the International Academy of Business and Public Administration Disciplines, Orlando, United States of America.
  • Lalonde, C. (2005). Local Centers of Community Services In face Of A Crisis : An Evaluation Of Their Intervention. Proceedings of the International Academy of Business and Public Administration Disciplines, New Orleans, United States of America.
  • Lalonde, C. (2004). Crisis Management and The Socio-Community Mission : Determination of Performance Factors. Proceedings of the Association of Health Care Research, Beckenridge, United States of America.

Communications in a Conference Without Proceedings

  • Lalonde, C. (2024). Graduate education in an age of uncertainty: challenges and opportunities. CAGS, Canada.
  • Lalonde, C. (2022). Management doctoral consortium. AOM: Management Consulting Division.
  • Lalonde, C. (2021). Improving Our Doctoral Studies: Awareness of Management Consulting Principles. .
  • Lalonde, C. (2019). Vers un nouveau professionnalisme? L'exemple des consultants en gestion comme figure d'hybridation professionnelle. Association Canadienne Francophone pour l'avancement du savoir (ACFAS), Canada.
  • Lalonde, C. (2019). Les effets du managérialisme sur l'identité académique : une perspective relationnelle de l'agence et du travail institutionnel. Association Canadienne Francophone pour l'avancement du savoir (ACFAS), Canada.
  • Lalonde, C. (2019). An incomplete trajectory towards post-bureaucracy : The Québec Universities. International Academy of Business and Public Administration Disciplines, Athènes, Greece.
  • Lalonde, C. (2019). Profiles of Innovative middle managers in pluralistic environment. International Academy of Business and Economics, Copenhague, Denmark.
  • Lalonde, C., & Adler, C. (2018). An incomplete trajectory towards post-bureaucracy: the example of Quebec Academia. International Academy of Business and Public Administration Disciplines (IABPAD), Las Vegas, Canada.
  • Lalonde, C. (2018). La gestion des changements en entreprise: mythes et paradoxes. IDE Cercle des dirigeants Services, Québec, Canada.
  • Lalonde, C., & Gilbert, M.-H. (2015). The Uncertainty of Cooperation During Management Conculting Process in Healthcare Organizations. 75th Annual Meeting of the Academy of Management, Vancouver, Canada.
  • Lalonde, C. (2014). Being Exposed in a Panopticon. Organizational Drama in Action at St-Charles-Borromée Centre. Université Catholique de Louvain, Mons, Belgium.
  • Lalonde, C. (2006). Crisis Management and Organization Development: For A Learning Design. World Congress of Organization Development Institute, Albufeira, Portugal.
  • Lalonde, C. (2006). État de la recherche en gestion des crises. Centre de recherche du Centre Hospitalier Charles Lemoyne, Longueuil, Canada.
  • Lalonde, C. (2004). Consultation Practices and Strategic Changes in the Health Sector : Some Reports on the Conditions of the Profession during Periods of Intense Transformation. Strategic Issues in Health Care Management - University of Saint Andrews, Saint Andrews, United Kingdom.
  • Lalonde, C. (2004). Configurations organisationnelles et gestion de crise. Conférence annuelle de l'Association des sciences administratives du Canada (ASAC), Québec, Canada.
  • Lalonde, C. (2004). Conflict-Prone and Conflict-Avoidance Posture in Face of Crisis. Conflict Resolution Network, Kitchener, Canada.
  • Lalonde, C. (2004). Des modèles de gestion stratégique spécifiques aux organisations publiques ?. Association francophone pour le savoir (ACFAS), Montréal, Canada.
  • Lalonde, C. (2004). À la recherche d’archétypes en gestion de crise. Association francophone pour le savoir (ACFAS), Québec, Canada.

Publication Reviews

  • Lalonde, C. (2010). Book Review of "Think Again. Why Good Leaders Make Bad Decisions and How to Keep It From Happening to You". Journal of Contingencies and Crisis Management. 18, 71-72.

Miscellaneous

  • Roux-Dufort, C., & Lalonde, C. (2013). EDITORIAL: Exploring the Theoretical Foundations of Crisis Management. Journal of Contingencies and Crisis Management.

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