Carole
Lalonde

Publications

Articles

• Lalonde, C., & Dufour, M.-È. (2022). De zéro à héros : la reconnaissance du travail ingrat et l'importance d'une gestion éthique des soins dans les centres d'hébergement et de soins de longue durée. Éthique Publique, 24(1). DOI : 10.4000/ethiquepublique.6799
• Adler, C., & Lalonde, C. (2020). Identity, agency and institutional work in higher education: A qualitative meta-synthesis. Qualitative Research in Organizations and Management, 15(2), 121-144. DOI : 10.1108/QROM-11-2018-1696
• Buyse, A., & Lalonde, C. (2019). Profiles of innovative middle managers in pluralistic environment. Review of Business Research, 19(1), 13-28. DOI : 10.18374/RBR-19-1.2
• Adler, C., & Lalonde, C. (2019). An incomplete trajectory towards post-bureaucracy: The case of Québec universities. International Journal of Business and Public Administration, 16(1), 74-97. http://www.iabpad.com/incomplete-trajectory-towards-post-bureaucracy-case-quebec-universities/
• Lalonde, C., & Gilbert, M.-H. (2016). Dramaturgical awareness of consultants through the rhetoric and rituals of cooperation. Journal of Organizational Change Management, 29(4), 630-656. DOI : 10.1108/JOCM-11-2015-0205
• Lalonde, C., & Adler, C. (2015). Information Asymmetry in Process Consultation: An Empirical Research on Leader-Client/Consultant Relationship in Healthcare Organizations. Leadership & Organization Development Journal, 36(2), 177-211. DOI : 10.1108/LODJ-03-2013-0037
• Lalonde, C. (2014). Revisiting the Claim for Professionalism: The Case of Management Consultants in the Healthcare Sector. Review of Business Research, 14(3), 51-74. http://www.iabe.org/domains/iabeX/Documents/Journals/Abstracts/RBR-14-3_Abstracts.pdf
• Lalonde, C., & Roux-Dufort, C. (2013). Challenges in Teaching Crisis Management: Connecting Theories, Skills and Reflexivity. Journal of Management Education, 37(1), 21-50. DOI : 10.1177/1052562912456144
• Lalonde, C., & Boiral, O. (2012). Managing risks through ISO 31000: A critical analysis. Risk Management: An International Journal, 14(4), 272-300. DOI : 10.1057/rm.2012.9
• Lalonde, C., & Roux-Dufort, C. (2012). Comment prévenir une crise? Leçons tirées d'un cas de plaintes de maltraitance au sein d'un centre d'hébergement de soins de longue durée. Gestion HEC Montréal, 37(2), 72-84.
• Lalonde, C. (2011). Managing Crises Through Organisational Development: A Conceptual Framework. Disasters: The Journal of Disaster Studies, Policy and Management, 35(2), 443-464. DOI : 10.1111/j.1467-7717.2010.01223.x
• Lalonde, C. (2010). Organisational Socialisation in a Crisis Context. Disasters: The Journal of Disaster Studies, Policy and Management, 34(2), 360-379. DOI : 10.1111/j.1467-7717.2009.01133.x
• Lalonde, C., & Roux-Dufort, C. (2010). Crisis Management in Institutional Healthcare Settings: From Punitive to Emancipatory Solutions. Organization Development Journal, 28(1), 19-36.
• Lalonde, C. (2009). Building Organizational Resilience to Face Crises: Propositions From Organizational Development Practices and Research. International Journal of Business and Public Administration, 6(3), 1-15.
• Lalonde, C. (2007). The Potential Contribution of Organizational Development to Crisis Management. Journal of Contingencies and Crisis Management, 15(2), 95-104.
• Lalonde, C. (2007). Crisis Management and Organization Development: Towards the Conception of a Learning Model in Crisis Management. Organization Development Journal, 25(1), 17-26.
• Lalonde, C. (2007). Primary Healthcare Organizations Facing a Disaster: The Québec Experience. Disaster Prevention and Management, 16(1), 42-55.
• Lalonde, C. (2007). Understanding Change Through a Multidisciplinary Perspective: Integrating Five Essential Grids. International Journal of Business and Public Administration, 4(1), 39-53.
• Lalonde, C. (2006). An Exploration of the Process Consultation in Healthcare Organizations. International Journal of Business and Economics Perspectives, 1(1), 126-140.
• Lalonde, C. (2006). L'intervention de la firme de services conseils Lucie Bédard et Associés au Centre de santé La Rivière. Revue des Cas en Gestion, 4(4), 6.
• Lalonde, C. (2004). Une perspective multidimensionnelle du changement. Magazine Effectif, 7(5), 18-27.
• Lalonde, C. (2004). In Search of Archetypes in Crisis Management. Journal of Contingencies and Crisis Management, 12(2), 76-88.

Livres

• Russon, C., & Lalonde, C. (2015). Management du changement. Panorama des approches, techniques et principes utiles. Institut Francophone d'Études Appliquées en Systémique (IFEAS). http://www.ifeas.org/p/nos-publications.html.
• Russon, C., & Lalonde, C. (2012). Management du changement. Panorama des approches, techniques et principes utiles. Institut Francophone d'Études Appliquées en Systémique (IFEAS).
• Lalonde, C. (2008). Organiser la réponse à la crise. Étude de neuf types de réponse à la crise, de l’humaniste à l’aventurier. L' Harmattan.

Chapitres d'un ouvrage collectif

• Lalonde, C. (2019). The Development of Actionable Knowledge in Crisis Management. Dans Gephart, R. P., Miller, C. C., & Svedberg Helgesson, K. (Eds.). The Routledge Companion to Risk, Crisis and Emergency Management (pp. 431-446). https://www.routledge.com/The-Routledge-Companion-to-Risk-Crisis-and-Emergency-Management/Jr-Miller-Helgesson/p/book/9781138208865.
• Lalonde, C., & Buyse, A. (2019). Le changement en milieu organisationnel public : gérer par le milieu, source d'innovations émergentes. Dans Mazouz, B. & Gagnon, S. (Eds.). La gestion du changement en contextes et milieux organisationnels publics (pp. 39-58). Les Presses de l'Université du Québec. https://www.puq.ca/catalogue/livres/gestion-changement-contextes-milieux-organisationnels-publics-3717.html.
• Lalonde, C., & Roux-Dufort, C. (2015). Learning and Organizational Vulnerability: A Critical Analysis of Control and Punishment in a Québec Health Center. Dans Schiffino, N., Taskin, L., Donis, C., & Raone, J. (Eds.). Organizing After Crisis: The Challenge of Learning (pp. 159-179). Verlag Peter Lang AG.
• Lalonde, C., & Jarosova, E. (2014). Post-Merger Impacts Within a Health and Social Services Centre in Quebec. Dans Borkowski, N., & Deckard, G. (Eds.). Case Studies in Organizational Behavior and Theory for Health Care (pp. 159-170). Jones & Bartlett Learning.
• Lalonde, C. (2012). A Diagnostic Method for the Study of Disaster Management: A Review of Fundamentals and Practices. Dans Tiefenbacher, J. P. (Ed). Approaches to Managing Disaster - Assessing Hazards, Emergencies and Disaster Impacts (pp. 133-162). InTech Publisher. http://www.intechopen.com/books/approaches-to-managing-disaster-assessing-hazards-emergencies-and-disaster-impacts.
• Lalonde, C. (2012). Une perspective multidimensionnelle du changement. Dans Bareil, C., & Aubé, C. (Eds.). Changement et développement organisationnel : faire évoluer la pratique. Revue Gestion.
• Lalonde, C. (2011). Changing the Paradigm of Crisis Management: How to Put OD in the Process. Dans A. Buono, R. Grossmann, H. Lobnig, & K. Mayer (Eds.). The Changing Paradigm of Consulting: Adjusting to the Fast-Paced World (pp. 63-90). IAP-Information Age Publishing, Inc. http://infoagepub.com/products/The-Changing-Paradigm-of-Consulting.
• Lalonde, C. (2011). Challenging Universal Criteria in Management Consulting: When Practices Meet Prescriptions. Dans A. Buono, R. Grossmann, H. Lobnig, & K. Mayer (Eds.). The Changing Paradigm of Consulting: Adjusting to the Fast-Paced World (pp. 279-308). IAP-Information Age Publishing, Inc..

Communications dans une conférence avec actes

• Lalonde, C. (2025). Being stuck in the transitional phase? Process of managerial innovation in professional public bureaucracies. IABPAD, Etats-Unis d'Amérique.
• Gagné, C., Veilleux, S., Armellini, F., Maine, E., Lalonde, C., & Beaudry, C. (2024). Sowing the seeds for sustainable growth: Implementing eco-innovation. ISPIM Conference, Osaka, Japon.
• Gagné, C., Veilleux, S., Lalonde, C., Armellini, F., & Beaudry, C. (2024). Foresight in multinational enterprises: Unveiling the path to eco-innovation. R&D management conference, Stockholm, Suède.
• Buyse, A., & Lalonde, C. (2023). La bureaucratie d’hier à aujourd’hui : quelques marqueurs d’évolution ayant mené au discours sur la nécessité de l’innovation managériale. Administrative Sciences Association of Canada (ASAC), division Organizational Studies, Ted Rogers School of Management, Toronto, Canada.
• Buyse, A., & Lalonde, C. (2023). New practices in professional public bureaucracies through the discourses of management consultants. 83rd annual meeting of Academy Of Management (AOM), division management consulting, Boston, Etats-Unis d'Amérique.
• Lalonde, C., & Dufour, M.-È. (2022). From Zeroes to Heroes: The recognition of dirty work and the Need for an Ethics of Care in Residential and Long-Term Care Centres. International Academy of Business & Public Administration Disciplines (IABPAD), Dallas, Etats-Unis d'Amérique.
• Buyse, A., & Lalonde, C. (2022). A qualitative meta-synthesis of routines related to managerial innovations in public professional bureaucracies. International Academy of Business & Public Administration Disciplines (IABPAD), Dallas, Etats-Unis d'Amérique.
• Lalonde, C. (2020). Every Little Gesture Counts: Narratives on Managerial Innovations in Public Bureaucracies. International Academy of Business and Public Administration.
• Lalonde, C. (2018). Creating Knowledge Relationally Management Consulting Division, Doctoral Consortium. Academy of management (Management Consulting Divison), Chicago, Etats-Unis d'Amérique.
• Lalonde, C., Adler, C., & Gilbert, M.-H. (2015). Vers un nouveau professionnalisme? L’exemple des consultants en gestion comme figure d’hybridation professionnelle. Communication présentée aux 14e et 15e Journées sur les Prospectives de Métier, publication dans les actes du congrès, Paris, France.
• Lalonde, C., & Gilbert, M.-H. (2014). Cooperation as a System of Theatrical Representations During Management Consulting Process. Proceedings of the 74th Annual Meeting of the Academy of Management, Philadelphia, Etats-Unis d'Amérique.
• Lalonde, C., & Joron, P. (2013). Professionalism as an Unregulated Market: Identity, Work and Integrity in Management Consulting. Proceedings of the 2013 Annual Meeting of the Academy of Management, Orlando, Etats-Unis d'Amérique.
• Lalonde, C., & Adler, C. (2013). An Exploratory Study on Consultants' Roles in Their Helping Relationship With Managers Experiencing Change in the Healthcare Sector. Proceedings of the 29th EGOS Colloquium, Montréal, Canada.
• Lalonde, C. (2013). Connecting Guiding Principles and Organization Development Interventions in Crisis Management. Proceedings of the 29th EGOS Colloquium, Montréal, Canada.
• Lalonde, C., & Roux-Dufort, C. (2012). Teaching Crisis Management: A Challenging Endeavour. Proceedings of The Academy of Management 2012 Annual Meeting (AOM 2012), Boston, Etats-Unis d'Amérique.
• Lalonde, C., & Boiral, O. (2012). Managing Risks Through ISO 31000: Advices to Leaders and Management Consultants in its Implementation. Proceedings of The Academy of Management 2012 Annual Meeting (AOM 2012), Boston, Etats-Unis d'Amérique.
• Lalonde, C., & Buchanan, D. (2012). Managing Extreme Change. Proceedings of The Academy of Management 2012 Annual Meeting (AOM 2012), Boston, Etats-Unis d'Amérique.
• Lalonde, C. (2011). Organization Development Practices as Enablers of Connections of Face Crises. Proceedings of the Canadian Risk and Hazards Network (CRHNet), Ottawa, Canada.
• Lalonde, C. (2011). La gestion du changement. Actes de la Collaboration Internationale des Praticiens et Intervenants Qualité en Santé (CIPIQS), Namur, Belgique.
• Lalonde, C., & Adler, C. (2011). Management Consulting in Healthcare Sector: A Variable-Geometry Practice. Proceedings of the International Conference on Management Consulting, Amsterdam, Pays-Bas.
• Lalonde, C., & Adler, C. (2011). Learning From Critical Incidents in Management Consulting. Proceedings of the International Academy of Business and Public Administration Disciplines, Orlando, Etats-Unis d'Amérique.
• Lalonde, C. (2010). Case Studies in the Classroom: Revisiting the Notion of Success in Management Consulting. Proceedings of the International Conference on Teaching and Learning - International Association for Scientific Knowledge, Seville, Espagne.
• Lalonde, C. (2010). The Process Consultation Revisited. A Study of Consulting in Healthcare Organizations. Proceedings of the Global Business Management - International Association for Scientific Knowledge, Oviedo, Espagne.
• Lalonde, C., & Cappelletti, L. (2010). Benevolent Approaches in Management Consulting [CD]. Proceedings of the Professional Development Workshop - Academy of Management, Montréal, Canada.
• Lalonde, C., Piderit, S., & Powley, E. (2010). Courage and Healing, Disruption and Disconnection: Exploring Enablers of Connection in Organizations [CD]. Proceedings of the Symposium of the Academy of Management - Academy of Management, Montréal, Canada.
• Lalonde, C., & Buchanan, D. (2010). Managing Change in the Aftermath of Extreme Events [CD]. Proceedings of the Professional Development Workshop - Academy of Management, Montréal, Canada.
• Lalonde, C. (2009). Managing Extreme Events. Proceedings of the Professional Development Workshop - Academy of Management, Chicago, Etats-Unis d'Amérique.
• Buchanan, D., & Lalonde, C. (2009). Managing Change in the Aftermath of Extreme Events [CD]. Proceedings of the Professional Development Workshop - Academy of Management, Chicago, Illinois, Etats-Unis d'Amérique.
• Lalonde, C. (2009). Changing the Paradigm of Crisis Management: How to Put OD in the Process. Proceedings of the International Conference on Management Consulting, Vienna, Autriche.
• Lalonde, C. (2009). Challenging Universal Success Criteria in Management Consulting: When Practices Meet Prescriptions. Proceedings of the International Conference on Management Consulting, Vienna, Autriche.
• Lalonde, C. (2009). Building Organizational Resilience to Face Crises: Propositions From OD Practices and Research. Proceedings of the International Academy of Business and Public Administration Disciplines, Dallas, Etats-Unis d'Amérique.
• Lalonde, C. (2008). Consulting in Healthcare Organizations: Expert, Doctor or Facilitator?. Proceedings of the Academy of Management Conference, Anaheim, Etats-Unis d'Amérique.
• Lalonde, C. (2008). Content, Context and Social Aspects of Socialization During a Crisis. Proceedings of the Organization Learning and Knowledge Conference, Copenhagen, Danemark.
• Lalonde, C. (2008). Organizational Socialization and Crisis Context. Proceedings of the Internatonal Academy of Business and Public Administration Disciplines, Orlando, Etats-Unis d'Amérique.
• Lalonde, C. (2007). Socialisation organisationnelle et contexte de crise. Actes du Congrès CREPA - Université Paris Dauphine, Paris, France.
• Lalonde, C. (2007). Crisis Management and Organizational Development: Towards the Conception of a Learning Model in Crisis Management. Proceedings of the Organization Learning and Knowledge Conference - Ivey School of Business, London, Canada.
• Lalonde, C. (2007). Consulting in Crisis Management: How to Build Organizational Resilience?. Proceedings of the International Management Consulting Conference, Copenhagen, Danemark.
• Lalonde, C. (2007). Five Essential Grids for Managing Organizational Change. Proceedings of the International Academy of Business and Public Administration Disciplines, Orlando, Etats-Unis d'Amérique.
• Lalonde, C. (2006). Le conseiller en management : une ressource stratégique pour l’organisation? Quelques cas issus du domaine sociosanitaire. Actes de l'Association internationale de management stratégique - Université de Savoie, Annecy-le-Vieux, France.
• Lalonde, C. (2006). An Exploration of the Process Consultation in Healthcare Organizations. Proceedings of the International Academy of Business and Public Administration Disciplines, Orlando, Etats-Unis d'Amérique.
• Lalonde, C. (2005). Local Centers of Community Services In face Of A Crisis : An Evaluation Of Their Intervention. Proceedings of the International Academy of Business and Public Administration Disciplines, New Orleans, Etats-Unis d'Amérique.
• Lalonde, C. (2004). Crisis Management and The Socio-Community Mission : Determination of Performance Factors. Proceedings of the Association of Health Care Research, Beckenridge, Etats-Unis d'Amérique.

Communications dans une conférence sans actes

• Lalonde, C. (2024). Graduate education in an age of uncertainty: challenges and opportunities. CAGS, Canada.
• Lalonde, C. (2022). Management doctoral consortium. AOM: Management Consulting Division.
• Lalonde, C. (2021). Improving Our Doctoral Studies: Awareness of Management Consulting Principles. .
• Lalonde, C. (2019). Vers un nouveau professionnalisme? L'exemple des consultants en gestion comme figure d'hybridation professionnelle. Association Canadienne Francophone pour l'avancement du savoir (ACFAS), Canada.
• Lalonde, C. (2019). Les effets du managérialisme sur l'identité académique : une perspective relationnelle de l'agence et du travail institutionnel. Association Canadienne Francophone pour l'avancement du savoir (ACFAS), Canada.
• Lalonde, C. (2019). An incomplete trajectory towards post-bureaucracy : The Québec Universities. International Academy of Business and Public Administration Disciplines, Athènes, Grèce.
• Lalonde, C. (2019). Profiles of Innovative middle managers in pluralistic environment. International Academy of Business and Economics, Copenhague, Danemark.
• Lalonde, C., & Adler, C. (2018). An incomplete trajectory towards post-bureaucracy: the example of Quebec Academia. International Academy of Business and Public Administration Disciplines (IABPAD), Las Vegas, Canada.
• Lalonde, C. (2018). La gestion des changements en entreprise: mythes et paradoxes. IDE Cercle des dirigeants Services, Québec, Canada.
• Lalonde, C., & Gilbert, M.-H. (2015). The Uncertainty of Cooperation During Management Conculting Process in Healthcare Organizations. 75th Annual Meeting of the Academy of Management, Vancouver, Canada.
• Lalonde, C. (2014). Being Exposed in a Panopticon. Organizational Drama in Action at St-Charles-Borromée Centre. Université Catholique de Louvain, Mons, Belgique.
• Lalonde, C. (2006). Crisis Management and Organization Development: For A Learning Design. World Congress of Organization Development Institute, Albufeira, Portugal.
• Lalonde, C. (2006). État de la recherche en gestion des crises. Centre de recherche du Centre Hospitalier Charles Lemoyne, Longueuil, Canada.
• Lalonde, C. (2004). Consultation Practices and Strategic Changes in the Health Sector : Some Reports on the Conditions of the Profession during Periods of Intense Transformation. Strategic Issues in Health Care Management - University of Saint Andrews, Saint Andrews, Royaume-Uni.
• Lalonde, C. (2004). Configurations organisationnelles et gestion de crise. Conférence annuelle de l'Association des sciences administratives du Canada (ASAC), Québec, Canada.
• Lalonde, C. (2004). Conflict-Prone and Conflict-Avoidance Posture in Face of Crisis. Conflict Resolution Network, Kitchener, Canada.
• Lalonde, C. (2004). Des modèles de gestion stratégique spécifiques aux organisations publiques ?. Association francophone pour le savoir (ACFAS), Montréal, Canada.
• Lalonde, C. (2004). À la recherche d’archétypes en gestion de crise. Association francophone pour le savoir (ACFAS), Québec, Canada.

Comptes rendus d'ouvrages

• Lalonde, C. (2010). Book Review of "Think Again. Why Good Leaders Make Bad Decisions and How to Keep It From Happening to You". Journal of Contingencies and Crisis Management. 18, 71-72.

Autres

• Roux-Dufort, C., & Lalonde, C. (2013). EDITORIAL: Exploring the Theoretical Foundations of Crisis Management. Journal of Contingencies and Crisis Management.

Encadrement étudiant

Doctorat

• Directrice de recherche
  • Alicia Buyse (Automne 2017 - Été 2024)
  • Chloé Adler (Automne 2012 - Été 2020)
• Codirectrice de recherche
  • Geneviève Déry (Automne 2021 - ...)
  • Coralie Gagné (Été 2023 - Hiver 2026)

Maîtrise avec mémoire

• Directrice de recherche
  • Alicia Buyse (Automne 2015 - Été 2017)

Contribution à l'avancement de la discipline

Participation à des comités d'évaluation

• Jury, Finale universitaire de ma thèse en 180 secondes, ACFAS (2024)

Participation à des jurys d'organismes de subvention

• Comités des concours fédéraux de bourses pour les programmes de recherche (2023 - 2024)

Implications universitaires et facultaires

Faculté

• Membre du conseil de nomitation du doyen de la Faculté des sciences de l'administration (2020)
• Membre du conseil de la Faculté des sciences de l'administration (2017 - 2025)
• Directrice des programmes de maîtrise avec mémoire et de doctorat (2017 - ...)
• Directrice des programmes de maîtrise avec mémoire et de doctorat (2012 - 2014)

Université

• Présidence du comité de bourses CRSH (doctorat) (2024)
• Présidence du comité de bourses CRSNG (doctorat) (2024)
• Présidence du comité des Bourses PPBÉEE (doctorat) (2024)
• Présidence du comité de bourses CRSH (maîtrise) (2024)
• Présidence du comité de bourses CRSNG (maîtrise) (2024)
• Présidence du comité des Bourses PPBÉEE (maîtrise) (2024)
• Présidence MT180 (concours universitaire) (2024)
• Membre du Conseil de la Faculté des études supérieures et postdoctorales (2021 - 2025)
• Membre du Conseil de la Faculté des études supérieures et postdoctorales (2017 - 2020)
• Membre du Comité institutionnel de l'évaluation de programmes (CIEP), vice-rectorat aux affaires étudiantes et internationales, Université Laval (2014 - 2015)
• Membre du Conseil de la Faculté des études supérieures et postdoctorales (2012 - 2014)
• Membre de la Commission des études de l'Université Laval (2010 - 2012)

Implications professionnelles

Gouvernance

• Membre du conseil d'administration de l'Institut national de santé publique (INSPQ) (2015 - 2023)
• Membre du comité des ressources humaines de l'Institut national de santé publique (INSPQ) (2015 - 2023)

Prix et distinctions

Prix et distinctions

• The International Academy of Business and Public Administration Disciplines (2018)
• Distinction Socrate (2014 - 2015)
• Best Research Publication in Journal Award for the paper titled « Revisiting the Claim of Professionalism: The Case of Management Consultants in the Healthcare Sector », Review of Business Research, vol. 14, Number 3 (2014)
• Outstanding Scholar-Practitioner Collaboration, Academy of Management Annual Conference (2013)
• Outstanding Practice-Based Paper on Management Consulting, Academy of Management Annual Conference (2008)
• Research Award - Organizational Socialization and Crisis Context (2008)
• Research Award - Five Grids for Managing Organizational Change (2007)
• Research Award - An Exploration of the Process Consultation Model in Healthcare Organization (2006)