Multifactor Authentication (MFA)

If you have already configured MFA for your account, follow the steps indicated in Adding another validation method with Microsoft Authenticator.

1. Install the Microsoft Authenticator app on your mobile device.
   IMPORTANT – Click on the link for your mobile device model:
   • Apple iOS: Microsoft Authenticator on the App Store (apple.com)
   • Android: Microsoft Authenticator ‒ Applications on Google Play
2. Once installed, launch Microsoft Authenticator and agree to the terms of use.
   If you have configured a security code for your mobile device, you may be asked to enter it.
3. If you are asked to add an account, click on Scan a QR code.
   Otherwise, click on + and then on Professional or school account. Then, click on Scan a QR code. Your mobile device is ready to scan the QR code.
   NOTE – The use of a computer is recommended to complete the following steps.
4. In your preferred Web browser, navigate to the Office 365 portal: portal.office.com
5. Sign in:
   1. Username: IDUL@ulaval.ca
   2. Password: PIN
6. The window More information required appears. Click on Next.
7. The next window offers to install the Microsoft Authenticator app. Click on Next.
8. Click on Next a second time to start the configuration. On the following page, a unique QR code for your account appears.
9. In Microsoft Authenticator on your mobile device, at the Scan a QR code step, scan the QR code displayed on the webpage.
   NOTE – You may have to allow Microsoft Authenticator to access your mobile device’s camera.
10. After the scan, your ULaval account should be added in Microsoft Authenticator.
11. Back on the QR code webpage in your Web browser, click on Next.
12. You should receive an identity validation request in Microsoft Authenticator on your mobile device.
13. Write the number appearing on the Web page to approve the connection, then click on Yes (or on the check box).
14. Once done, Microsoft Authenticator is configured and ready to use. Click on Finish.

If you have not configured any validation methods, follow the steps presented in Configuring Microsoft Authenticator at the first login.

1. Install the Microsoft Authenticator app on your mobile device.
   IMPORTANT – Click on the link for your mobile device model:
   1. Apple iOS: Microsoft Authenticator on the App Store (apple.com)
   2. Android: Microsoft Authenticator ‒ Applications on Google Play
2. Once installed, launch Microsoft Authenticator and agree to the terms of use.
   If you have configured a security code for your mobile device, you may be asked to enter it.
3. If you are asked to add an account, click on Scan a QR code.
4. Otherwise, click on + and then on Word or school account.
5. Click on Log in.
6. Sign in:
   • Username: IDUL@ulaval.ca
   • Password: PIN
7. Validate your identity for MFA.
8. Once done, Microsoft Authenticator is configured and ready to use. Click on Finish.

If you have configured more than one validation method, you can Set or Change your default method by following the instructions provided below.

When you are asked to validate your identity with Microsoft Authenticator:

1. A notification will appear in Microsoft Authenticator on your mobile device.
2. Open Microsoft Authenticator. If you have configured a security code for your mobile device, you may be asked to enter it.
3. Write the number appearing on the Web page to approve the connection, then click on Yes (or on the check box). If you have configured a security code for your mobile device, you may be asked to enter it.
4. The connection will be authorized.

If you have already configured MFA for your account, follow the steps presented in Adding another validation method by phone.

1. In your preferred Web browser, navigate to the Office 365 portal at portal.office.com
2. Sign in:
   1. Username: IDUL@ulaval.ca
   1. Password: PIN
3. The window More information required appears. Click on Next.
4. Click on I want to set up a different method.
5. Choose Phone in the list, click on Add
6. Indicate the country with the area code and phone number.
   Note – Only the Receive a code method is available during the configuration of a first method.
7. Enter the 6-digits code that you will receive via text messages in the validation window.
8. Click on Next.
9. Once everything has been validated, click on Finish.

You have configured your phone to validate your identity. If you would like to add another phone number, follow the steps to add an additional validation method by phone.

If you have configured more than one validation method, you can Set or Change your default method by following the instructions provided below.

If you do not have any validation method configured, follow the steps mentioned in the Configuring a phone number at the first login section.

1. In your preferred Web browser, navigate to the Office 365 portal at portal.office.com
2. Sign in:
   1. Username: IDUL@ulaval.ca
   1. Password: PIN
3. Validate your identity for MFA.
4. Once you are logged in, click on your Name in the upper right-hand corner and click on View account.
   A new tab will open.
5. In the Security info section, click on Update info.
6. Click on + Add method.
7. Choose Phone in the list, then click on Add.
8. Indicate the country with the area code and the phone number, then choose one of the following options: Receive a code or Call me.
9. Click on Next.
   • If you have selected Receive a code: Enter the 6-digit code that you will receive via text messages in the validation window on your computer, then click on Next
   • If you have selected Call me: Answer the phone call and click on # (hash or hashtag).
10. Once everything is validated, click on Done.

You have configured your phone to validate your identity. Repeat these steps if you would like to add another phone number.

If you have configured more than one validation method, you can Set or Change your default method by following the instructions provided below.

If you have selected Receive a code:

1. A notification will appear on your cell phone.
2. Enter the 6-digit code that you will receive via text messages in the validation windows.
3. Click on Verify.

If you have selected Call me:

1. Answer the automated phone call.
2. Click on # (hash or hashtag).
3. You can end the call. The connection will be authorized.

Windows 10 or 11

1. Open the Microsoft Store and find the OTP Manager app.
   IMPORTANT – Be sure to select the app from Aftnet
2. Install the app.

MacOS 11.0 and up

1. Open the Mac App Store and find the OTP Manager.
   IMPORTANT – Be sure to select the app from Carlos de Boer Ver Voorn.
2. Install the app.

If you have already configured MFA for your account, follow the steps presented in Adding another validation method with OTP Manager.

1. In your preferred Web browser, navigate to the Office 365 portal at portal.office.com
2. Sign in:
   • Username: IDUL@ulaval.ca
   • Password: PIN
3. The window More information required appears. Click on Next.
4. The next window offers to install the Microsoft Authenticator app. Click on I want to use another authenticator app.
5. Click on Next.
6. Click on Can’t scan image?
   Note – the information obtained in this page will be used to configure OTP Manager.
7. Open the OTP Manager app.
8. In the OTP Manager app:
   • Under Windows, click on the pencil icon or on Add Manually.
   • Under MacOS, click on Add Token.
9. In the Label (Windows) or Username (MacOS) field of the app, enter the Account name obtained from the Webpage.
   Quick tip – You can copy the value by clicking on the file icon and pasting it in OTP Manager.
10. In the Secret field of the app indicate the value of the Secret key obtained from the Webpage.
    Quick tip  – You can copy the value by clicking on the file icon and pasting it in OTP Manager.
11. Give a name in the Transmitter (Windows) or Issuer (Mac OS) field.
    Note – You can indicate Laval University
12. Click on the Floppy disk (Windows) or on the Add Token (MacOS) to finish adding the account in OTP Manager.
13. Go back to the Authentication Application webpage and click on Next.
14. In the webpage, click on Next. You will need a validation code.
15. Indicate the 6-digit code displayed in OTP Manager.
    IMPORTANT – The code is valid for 30 seconds. If the code changes before being entered in the webpage, you will need a new code
16. Click on Next.
17. Once done, OTP Manager is configured and ready to use. Click on Done

If you have already configured MFA for your account, follow the steps presented in Configuring OTP Manager at the first login.

1. In your preferred Web browser, navigate to the Office 365 portal at portal.office.com
2. Sign in:
   • Username: IDUL@ulaval.ca
   • Password: PIN
3. Validate your identity for MFA.
4. Once you are logged in, click on your Name in the upper right-hand corner and click on View Account.
   A new tab will open.
5. In the Security info section, click on Update info.
6. Click on + Add Method.
7. Choose Authentication app in the list, then click on Add.
8. Click on I want to use another authenticator app.
9. Click on Next.
10. Click on Can’t scan image?
11. In the OTP Manager app:
    • Under Windows, click on the pencil icon or on Add Manually.
    • Under MacOS, click on Add Token.
12. In the Label (Windows) or the Username (MacOS) field of the app, enter the Account name obtained from the webpage.
    Quick tip – You can copy the value of the Account name by clicking on the file icon and paste it into OTP Manager.
13. In the Secret field of the app, enter the Secret Key obtained from the webpage.
    Quick tip – You can copy the value of the Secret Key by clicking on the file icon and pasting it in OTP Manager.
14. Give a name in the Transmitter (Windows) or in the Issuer (MacOS) field
    NOTE – You can indicate Laval University
15. Click on the diskette (Windows) or Add Token (Mac OS) to finish adding the account in OTP Manager.
16. In the Authentication Application webpage, click on Next
    You will be asked for a validation code.
17. Enter the 6-digit code that appears in OTP Manager
    IMPORTANT – The code is valid for 30 seconds. If the code changes before it is entered in the webpage, you must enter the new code
18. Click on Next.
19. Once done, OTP Manager is configured and ready to use. Click on Done.

If you have configured several validation methods, you can Set or Change your default validation method by following the instructions provided below.

IMPORTANT – You must enter the validation code within 30 seconds, after which the code will no longer be valid.

When you are asked to validate your identity with OTP Manager:

1. Open OTP Manager
2. Enter the code that appears in the validation window.
3. Click on Next. The connection will be authorized.